TeleTech Holdings, Inc. (NASDAQ/TTEC) is a leading provider of complex customer service operations for large & multinational companies at sites around the world.

We are in a new economy. The customer now has control. It used to be that major decisions as to what to manufacture, & the characteristics of a product were totally decided by the company. No longer. Such decisions have largely shifted to the consumer's hands.

The CEO of the typical Fortune 1000 company now asks himself: "How do I manage, control, & own customers?" His focus must be on who his customers are & how to keep them. The advent of Internet-based e-commerce makes this focus even more necessary -- the level of customer service in e-commerce is not good. TTEC will help large e-commerce clients to change that.

TTEC helps its clients acquire, serve, & retain their customers by strategically managing inbound telephone, Internet, & PC-based video inquiries on their behalf. TTEC services the customers of such organizations as the U.S. Postal Service, American Express Mexico, Citibank, Microsoft, AT&T, Chase, GTE Communications, & United Parcel Service -- to name just a few. Chances are pretty good that it is a TTEC employee who answers the telephone when you call to locate the package you shipped, or to follow up on an error in one of your bills. TTEC's expertise is largely focused on the telecommunications, technology, transportation, financial services, government services, & healthcare industries.

Customer service is the heart & soul of large enterprises -- they are the people the customer has to deal with in solving his/her problems. It is the customer service center that helps keep the customer satisfied -- conversely, the poorly run service center will surely lose customers. TTEC's personnel are carefully selected and constantly retrained to assure peak service to the customer.

TTEC offers a full range of customer management services encompassing strategy, infrastructure, education, technology & marketing solutions. Demographics, customer satisfaction, & other helpful data on the customers can be collected through a series of carefully planned queries by the customer service personnel.

It operates 24 state-of-the-art customer interaction centers serving multiple clients located in the U.S., Australia, Brazil, Canada, Mexico, New Zealand, Singapore, & the U.K. It also manages several centers on behalf of specific clients. As of the end of 1998, TTEC operated almost 10,000 production computer workstations serving clients around the world. And these numbers are growing. It's advanced telecommu-nications systems, controlled through a command center in CO, are tailored to the specific needs of the client. Systems are linked via an integrated & redundant wide area network utilizing multiple fiber-optic voice/data T-1 circuits.

The company continually evaluates acquisitions of companies that would enhance its technological capabilities. Since 1998, it acquired Intellisystems, Digital Creators, & Cygnus Computer Associates -- all technological innovators in the field. TTEC is one of the fastest growing companies in the U.S. -- revenues have grown from $35 million in 1994 to $369 million in 1998. I interviewed CEO Ken Tuchman 5/18/99 -- he looks forward to building his company to the $2 billion to $3 billion revenue level. He is focussed on growth, & is expanding fast internation-ally. Call TTEC @ 303-894-4000, or write 1700 Lincoln St., Suite 1400, Denver, CO 80203.
www.telet-echusa.com [R-8; M-7; L-8]

Titanium Metals Corp. (NYSE/TIE) is one of the world's leading integrated producers of titanium sponge (the basic form of titanium metal used in processed titanium products), ingot, slab (the result of melting sponge & titanium scrap), & mill products. The world leader in titanium sales volume, TIE accounted for about 27% of worldwide shipments of mill products & about 12% of the world's sponge production in 1998.

Titanium was first manufactured for commercial use in the 1950s. Its unique combination of corrosion resistance, elevated-temperature performance, & high strength-to-weight ratio makes it particularly desirable in commercial & military aerospace applications. Non-aerospace applications have increased steadily & titanium is used extensively in chemical & industrial power plants, desalination plants, & pollution control equipment. Usage is also increasing in medical implants, sporting equipment, offshore oil & gas production, geothermal facilities, military armor, & automotive uses. TIE is hard at work researching other applications for its products.

To reduce the effect of economic cycles, TIE implemented a policy of long-term (10-year) purchase agreements covering 60% of its aerospace business with such companies as Boeing Commercial Airplane Group, Pratt & Whitney, Wyman-Gordon (the largest titanium consumer in the world), Rolls-Royce, & United Technologies.

I like the fact that TIE's distribution network is wholly owned. I also like the fact that over the past two years, TIE invested $190 million in its business. It installed more efficient production equipment to meet present & future customer demand, & an enterprise-wide information system. These steps resulted in cost reduction & further improvement in its competitive position. Call finance VP J. Thomas Montgomery, Jr. @ 303-206-5600, fax 303-296-5645, or write 1999 Broadway, Suite 4300, Denver, CO 80202. www.timet.com [R-7; M-7; L-8]

U.S. Mobil Services, Inc. (OTC Bulletin Board/USMS) serves the U.S. prepaid wireless communications market. Wireless is the fastest growing segment of the telecommunications industry. Pre-paid wireless service is one of the fastest growing segments of the U.S. wireless market.

Prepaid wireless communication started in 1996, is expected to grow to 7% of the market by 2001, & eventually to about 20% of the wireless market in the U.S. Some European markets have already achieved more that 40% penetration. By 2001, 22 million pre-paid subscribers are expected to generate $10 billion in revenue. Compare that with the $7.7 billion in online advertising revenue expected by 2001. This advertising expectation fueled the market growth of Internet stocks. USA Today on 9/21/98 said pre-paid cellular "is emerging as the next big consumer telecommunica-tions trend."

USMS is a reseller of prepaid cellular telephone service. Its objective is to sell handsets to 100,000 subscribers within the next 12 months (about $24 million revenue), & reach $100 million sales & attract 250,000 customers by 2001. It resells prepaid cellular service through such carriers as AT&T Wireless, Bell Atlantic Mobile, Ameritech Cellular, GTE Wireless, Bell South, U,S. Cellular, & Airtouch Cellular. This allows it to serve about 85% of the national market. It is in negotiation with about 30 second & third tier carriers to cover the remaining 15%.

USMS' Internet Management System enables all program updates to be implemented over-the-air, without the customer having to bring his phone to a specified location for reprogramming. USMS' features include true over-the-air service activation, & 100% automated redemption of the subscriber's prepaid account.

David Gergacz was named chairman & CEO 5/3/99. He was chairman & CEO of Brite Voice Systems, president & CEO of Cincinnati Bell Telephone, president & CEO of Rogers Cantel Communications (Canada's leading provider of wireless), president & CEO of Boston Technology, & COO & president of Network Systems at Sprint.

Call David Gergacz @ 800-742-0331 or 410-691-9888, or write 7455-T Ridge Rd., Hanover, MD 21076. [R-5; M-6; L-8]

W30TC, Inc. (OTC Bulletin Board/WOTC) operates its investor web site, w3otc.com, as a cost-free portal to Internet financial services. It focuses on under-discovered & under-valued emerging growth public companies, with the intent of helping them to attract new shareholders cost effectively on a global basis. The difference is discovery; W3OTC's search engine targets profitable, small-cap companies that remain fairly undiscovered outside of their local geographic area. Investors no longer have to be toppled by waves of research information which drowns them in charts & trade jargon, frequently on marginal companies. W3OTC provides useful information updated daily by the editorial staff of The Investment Reporter, which has provided news to financial professionals for over 10 years. Press releases & stock quotations are linked from the web site.

Strategic alliances with Standard & Poor's, EDGAR, NASDAQ, & Zack's Research provide timely, critical information. There is no information overload to overwhelm the investor. Detailed, technical analysis can be linked to fee-for-service sites for charting & quantita-tive analysis. Direct linkage to stockbrokers enables the investor to make stock purchases without exiting the web site.

W3OTC's income comes from small-cap growth companies advertising on w3otc.com & direct hyper-link leases to their own web sites. With over 40 million Internet users in 150 countries worldwide & growing at 85% per year, there is obviously a good market. Call president John G. Robbins @ 949-724-0444, fax 949-724-0408, or write 4600 Campus Dr., Suite 205, Newport Beach, CA 92660. [R-5; M-7; L-8]

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